What does a fixed servicing plan look like on a multi-month job?
A fixed plan names the visit days and the times for the whole rental, with extra visits added for heavy use and hot weather. The plan is written at the start, so the site manager knows the schedule without calling.
A typical plan for a small crew is one visit a week, on the same day, with a check at each visit for the door, the floor, the lock and the stock. A larger crew gets two or three visits a week.
The days are chosen to match the crew's pattern. A unit serviced on the day after the crew's heaviest day is clean when the crew returns, and that is the simplest way to keep the unit usable.
Extra visits are added when the use is heavy or the weather is hot, and each extra visit is written into the record. The plan is a minimum, not a ceiling.
What is the repair route when a unit is damaged?
A damaged unit is reported at once, taken out of use if it is unsafe, and repaired or replaced on the repair route. The site manager is told the timing, and the record shows the damage and the fix.
A fault found at a visit is repaired on the spot where that is possible, such as a loose vent cover or a sticking latch. A fault that cannot be fixed on the spot is reported, and the unit is closed until it is repaired.
A unit that cannot be repaired is replaced. The replacement is placed in the same spot, and the record notes the swap, so the site manager knows when the unit changed.
The site manager has a direct line for a fault, and the number is on the order. A fault reported at the gate is answered on the phone first, and the crew is sent as soon as it is free.
How are the units placed and checked through the job?
The placement is set at the start and checked at each phase, and the ground is checked after heavy rain or a dry spell that moves the soil. A unit that moves is set back level.
A unit set on the ground in March may be on different ground in July, when the soil has dried and shrunk or after a wet spring has softened it. The check after each phase covers the level and the anchor.
A unit that has been moved by a machine or a truck is checked before it is used again. The base, the door and the vent are looked at, and the placement is corrected if needed.
The placement record shows where each unit was set and when it was checked. The site manager has it at all times.
What does a site manager get for the record?
The record shows each visit, the time, what was done, any fault found and the repair made. It is kept for the length of the rental and can be shared with the site manager, the owner or an insurer on request.
The visit record is a short line for each visit: the unit, the date, the time, the work done and the condition of the unit. A set of lines over a season is a clear history of how the unit was kept.
A record of faults and repairs is useful in a dispute about damage or service. It shows the fault was reported, the response and the repair, so the site manager does not have to rely on memory.
The record is given at the end of the rental with the collection note, and a copy is available during the job on request.
How is the rental ended, and what is left on the site?
At the end of the rental the units are pumped, cleaned and collected, and the ground is left clear. A final check records the condition of the ground and the unit at the collection.
The last visit empties the tank so the unit is collected clean. The crew checks the tank before the truck arrives, so the collection is not held up.
The ground under the unit is checked for damage. A depression, a stake hole or a cable run is noted, and the site manager is told if anything needs filling or repair.
The collection note gives the dates of the rental and the final visit. It is the last line of the record and the proof that the unit was returned in good order.
